Items purchased from this site can only be returned or exchange in Kultura Store within 30 days from date of receipt of item 

 

1. Item to be returned/exchanged will be subject to prior Quality Inspection by the Store Manager Authorized Personnel to confirm the following:

 

• Accompanied by Proof of purchase
• Price Tag and hang tag still attached
• Original packaging in good condition
• With complete accessories, if applicable

 

2. Item to be exchanged must be of the same price or higher

 

3. Refunds will be issued in the same method as the original payment such as cash refund, reversal of credit card charges, etc.

 

4. For sanitary or hygienic reason, Return/Exchange of the following items shall not be accepted

• Personal Care items
• Cosmetics
• Swimwear
• Used footwear, apparel, jewelry item or similar items

 

5. Items which have defects/damage caused by misuse or mishandling of items by customer